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X-ORIGINAL-URL:https://claritashrandtraining.com
X-WR-CALDESC:Events for Claritas HR and Training Ltd
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DTSTART:20220101T000000
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DTSTART;TZID=UTC:20230704T093000
DTEND;TZID=UTC:20230704T123000
DTSTAMP:20260501T043357
CREATED:20230514T185201Z
LAST-MODIFIED:20230514T185201Z
UID:365-1688463000-1688473800@claritashrandtraining.com
SUMMARY:Difficult or challenging conversations
DESCRIPTION:How do you feel when you had to have a difficult conversation? Nervous? Anxious? Nothing?  We all go through different feelings when having challenging conversations.  The first place is to start with yourself.  What’s happening with you? How are you feeling?  Our mind needs to be in the right place to have an effective conversation. Even more so if potentially it’s a challenging one. Having the right mentality and approach when about to deal with a difficult conversation is a valuable skill in any company. \nIt is hoped that the employees will just perform; however\, there may be occasions where performance drops below the required standard and the leader/manager must step in to get the level of performance back to the required standard by having a difficult conversation. There could be several reasons why\, how do you find out!! \nYou may have to call a client to let them know that something they have paid for is going to be late or not come at all! How does that feel?  What are they going to say? What other challenging conversations could you have?  Let’s explore them in our workshop. \nIn this interactive learning session\, we will address how our mindset has a huge impact on how the conversation will be. \nOutline of the workshop \nBy the end of this workshop\, you will be able to: \n\nIdentify the types of difficult conversations in your workplace and what makes them ‘difficult’.\nExplore the potential impact of delaying the ‘difficult’ conversation.\nUnderstand the ABC Model.\nDescribe what emotional intelligent is and how this can support you.\nUnderstanding the behavioural iceberg and why this is important.\nPrepare and plan for your difficult conversation.\n\n  \nJoin my interactive workshop to see how you can ensure that you manage your conversation effectively.
URL:https://claritashrandtraining.com/event/difficult-or-challenging-conversations/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230606T093000
DTEND;TZID=UTC:20230606T123000
DTSTAMP:20260501T043357
CREATED:20230514T185007Z
LAST-MODIFIED:20230514T185007Z
UID:363-1686043800-1686054600@claritashrandtraining.com
SUMMARY:Managing Performance
DESCRIPTION:“Can I have a word in my office? Or can I see you tomorrow morning?”  The words play over and over in my head before even getting into the office.  I’m already concerned about what my manager is going to say. What have I done wrong? Am I in trouble? \nWhen your manager asks to see you\, it shouldn’t always fill you with dread.  It might actually be a good conversation. If you are having regular meetings/catch ups\, there should be no surprises.  However\, our brains think back to a negative conversation that you were called to the office for. Your performance had dipped from its usual high standard and you’re for the high jump! \nPerforming well in our roles\, setting and achieving our goals and delivering results make us more successful. Think about your favourite sports person.  How do they achieve their goals or ambition?  They recognise that they need to work smarter not harder to achieve the results. Are they performing to the best of their ability\, or could they do better? Who is around to support them in achieving their goals? It’s the same in business. We need to set SMART objectives to ensure that the business and employee is on the right path to be successful. \nThis learning session looks at your responsibilities as a manager/leader for managing performance\, what you should do to set performance standards and manage against them and what to do if an employee’s performance drops below standard. \nOutline of workshop \nBy attending this workshop\, you will be able to: \n\nUnderstand what is meant by managing performance\nDiscuss how your standards fit into your company’s vision and values\nDescribe your responsibilities about managing performance as a leader/manager\nDemonstrate setting SMART goals and objectives for your team/employees\nExplain how to deal with under performance\nDesign a plan for future development\n\n  \nJoin my interactive workshop to see how you can ensure that you manage performance in your team.
URL:https://claritashrandtraining.com/event/managing-performance/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230516T093000
DTEND;TZID=UTC:20230516T123000
DTSTAMP:20260501T043357
CREATED:20230514T183543Z
LAST-MODIFIED:20230514T183931Z
UID:357-1684229400-1684240200@claritashrandtraining.com
SUMMARY:Understanding Anxiety
DESCRIPTION:When you think about Anxiety\, what do you think? Are you feeling anxious about something or even by reading this?  We all feel anxious at some point in our lives\, whether it’s a new job\, birth of your child\, driving\, exams etc! There are so many areas in our lives that can make us anxious.  Its recognising what triggers it in us\, that’s important. Once we understand our own anxieties\, we can see how we can support ourselves with strategies to minimize the effects of being anxious. \nThis learning session is about supporting yourself and others with anxiety. Its about learning what anxiety is\, how it happens and what you can do to have some control over it.\nOutline of session\nBy attending this workshop you will be able to: \n•	Describe what anxiety is\n•	Understand different types of anxiety and anxiety disorders\n•	Recognise the signs and symptoms of anxiety\n•	Describe the effects of anxiety on people\n•	Understand the importance of Self care\n•	Implement strategies to support yourself and others  \nJoin my interactive workshop to see how you can support yourself and others with anxiety.
URL:https://claritashrandtraining.com/event/understanding-anxiety/
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